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ServiceNow

Objective of the Course:

ServiceNow starts with an overview of the Now platform. It aims to provide you an understanding of modern digital workflows including basic UI configurations and stories. The course covers three parts starting from the basics moving on to administration and finally development.

Modules Include:

Part – 1 ServiceNow Core Concepts

Business Rules 

Description
When to use?
Tips and Tricks

Script Includes                                                                                                     

Description
When to use?
Tips and Tricks

Client Scripts                                                                                                       

Description
When to use?
Tips and Tricks  

UI Policies                                                                                                           

Description
When to use?
UI Policy Actions Tips and Tricks

Data Policy                                                                                                          

Description
When to use?
Tips and Tricks

Scripting – GlideRecord, GlideAjax, Javascript Functions etc

Scripting best practices

UI Actions                                                                                                             

Description
When to use?
Tips and Tricks

ACLs                                                                                                                   

Description
When to use?
Tips and Tricks

Different types of Schedule Jobs                                                                      

Description
When to use?
Tips and Tricks

Report, homepages amd Dashboard                                                                 

Description
When to use?
Tips and Tricks

Data sources, transform maps and scripts                                                     

Description
When to use?
Tips and Tricks

Revision of all the concepts                                                                              

Part– 2  ServiceNow Admin

Service Catalog                                                                                                

Build real time catalog item
Discussion on RITM, Req and catalog taks and their related workflows
Understand Catalog client scripts, catalog ui policies
Understand different type of variables Tips and Tricks

ITSM modules                                                                                                     

Incident management
Problem management
Different types of Change management
Understand SLAs
Understand different type of change workflows
Tips and Tricks

Part – 3 ServiceNow Development

Building custom application                                                                         

Build tables, different type of fields
Create Process flow, Related list, list layout and form layout
Build logic using server side scripts
Build logic using client side scripts
Create record producer and build logic using catalog client scripts/Ui policies
Create custom workflow for reminders
Tips and Tricks

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